Refund Policy

This policy explains when refunds are issued for purchases made from Areal Proxy (operated by Areal Infotech). Our services are pay-as-you-go — every purchase is a one-time transaction with no automatic renewal. By completing a purchase, you agree to the terms below.

1. How Refunds Work

Because proxy resources are allocated immediately after payment, refunds are only issued in the specific cases described in Sections 2 and 3. All refund requests are reviewed against the same criteria — we do not evaluate requests on subjective grounds.

Requests must be submitted with a clear reason for the refund.

2. When Refunds Are Issued

A purchase is eligible for a refund when all of the following are true:

• The request is submitted within 7 calendar days of purchase.
• The plan has not expired or reached the end of its billing period.
• The plan type is refund-eligible (see Section 3 for excluded plan types).

We issue refunds when a service is completely unusable due to a verified technical failure on our end and our support team is unable to resolve the issue within a reasonable time.

3. When Refunds Are Not Issued

Refunds are not available in the following cases:

• Unlimited Residential — hourly and daily plans. These plans have short billing cycles and resources are allocated for immediate use, so they are non-refundable regardless of usage. Weekly and monthly Unlimited Residential plans remain eligible under Section 2.
• Expired plans. Once a plan reaches the end of its billing period, no refund is available.
• Issues outside our control. This includes misconfiguration on the user's side, blocking or CAPTCHA challenges from third-party websites, and network conditions on the user's end.
• Account issues. Purchases on accounts suspended or terminated for violating our Terms & Conditions, including abuse, fraud, or use for illegal activity.
• Change of mind. Refunds are not issued simply because the plan is no longer needed, there should be a proper reason of refund.
• Promotional credits and free trials. Any bonuses, free bandwidth, or promotional balances are non-refundable and may be revoked at any time.

4. How to Request a Refund

1. Email [email protected] from the registered account email.
2. Include your order ID and a clear reason for the request.
3. We review every request within 3 business days and email you the outcome.
4. Approved refunds are processed within 2 business days of approval. Bank or card processor delays may add additional time before the refund appears on your statement.

5. Refund Method

Refunds are always issued to the original payment method:

• Card payments are refunded to the same card used for the purchase. Refunds cannot be redirected to a different card, bank account, or wallet.
• Cryptocurrency payments are refunded to the same wallet address used for purchase in the fiat value of the original purchase at the time of the transaction — not the current market value of the cryptocurrency. Network fees are borne by the recipient.

6. Chargebacks, Disputes & Unauthorized Transactions

If you believe a charge on your card was unauthorized (for example, a stolen or compromised card), please contact [email protected] immediately. In verified cases we will:

• Refund the unused portion of the purchase to the original card.
• Suspend the affected account to prevent further unauthorized use.
• Cooperate with your bank and card issuer during their investigation.

The non-refundable exception for Unlimited Residential hourly and daily plans (Section 3) also applies to unauthorized transaction claims, because these resources are allocated and consumed immediately.

We encourage you to contact us before filing a chargeback with your bank — most issues can be resolved faster through direct support. Filing repeated or fraudulent chargebacks may result in account restrictions in line with our Terms & Conditions and the policies of the applicable card network.

7. Cryptocurrency Payments

Cryptocurrency transactions are irreversible at the blockchain level, so standard chargeback protections do not apply. If a cryptocurrency refund is approved under Section 2, it is processed as a manual transfer to same wallet address used for purchase, valued in fiat at the time of the original purchase.

We are not responsible for network fees or exchange rate movements between purchase and refund. The unauthorized-transaction provisions in Section 6 do not apply to cryptocurrency payments, as blockchain transactions cannot be verified through a card issuer.

8. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page. The version and "Last updated" date at the top of the page reflect the current terms. Purchases made before an update are governed by the policy in effect at the time of purchase.

9. Contact Us

For refund questions or to submit a request:

📧 Email: [email protected]
🌐 Website: https://arealproxy.com